Frequently Asked Questions

Dwell Finders is a property discovery platform connecting seekers with verified listings, reliable agents, and smart tools for seamless real estate transactions across West Africa and beyond.

Yes! Browsing, searching, saving favorites, and contacting property owners is completely free for all users.

Simply create a free account, set your preferences (budget, location, property type), and start exploring listings instantly.

Click 'Sign Up' on the homepage, enter your details, and verify your email. You'll be ready to explore in under a minute.

Yes. Go to Settings in your dashboard to update your email, password, and profile information at any time.

Navigate to your profile settings and complete the agent verification process, which includes ID verification and license details.

Create an account, navigate to 'List Property', and follow the step-by-step wizard to add photos, pricing, and details. Our team reviews and publishes your listing within 24 hours.

We take verification seriously. Our team reviews all listings for accuracy and authenticity before they go live on the platform.

Absolutely. You can edit, pause, or delete your listings at any time from your dashboard under 'My Listings'.

Most listings have a 'Request Visit' button. Click it, choose a date and time, and the property owner or agent will confirm the tour.

Basic listings are free. Premium features like promoted listings and featured placement may have optional fees — see our pricing page for details.

We support credit/debit cards, mobile money, and PayPal for any applicable transactions.

Yes. All financial transactions are processed through PCI-compliant payment gateways with SSL encryption and escrow protection.

Every listing undergoes a review process including photo verification, contact validation, and cross-referencing property details before publication.

Report the listing immediately using the 'Report' button on the property page. You can also contact our support team directly — we investigate all reports within 24 hours.

We use industry-standard encryption, secure servers, and strict privacy policies to protect your data. We never sell your information to third parties.

Dwell Finders works best on the latest versions of Chrome, Firefox, Safari, and Edge. We also have a mobile-responsive design for smartphones and tablets.

Yes! Our platform is fully responsive and works great on all mobile devices. A dedicated mobile app is also in development.

Please reach out via our Contact Us page with details about the issue, including screenshots if possible. Our development team will investigate promptly.